Business and Technology Improvement Expert Consultant Resume
Resume of UMH Consultant

  • IT
  • Telecommunications
  • Medical Products
  • Manufacturing
  • Brokerage Operations

This expert has a B.S. in Industrial Management from Purdue University.

Business and Technology Improvement Expert Consultant Resume

This expert is an experienced consulting professional and the president and founder of a consulting firm focused on business and technology improvement. This consultant has 40 years of experience across a diverse set of industries including financial services, telecommunications, brokerage operations, manufacturing, mining, medical products, life sciences, transportation and more. This expert founded three businesses centered on IT training, consulting and conference management. This expert also works with senior executives in business and IT to bring about executive driven change in the areas of strategy, measurement, and process improvement.

Consultant, Kevin Kennedy Associates, Inc.

Provides expertise in the IT industry, telecommunications, manufacturing, and project management.


President & Founder, consulting company, Indianapolis, IN

Assessed, presented recommendations and lead implementation of process changes for the Operations area of one of the largest independent brokerages. Within a few months, reduced overtime within Mutual Funds processing by over 3,500 hours/month and reduced errors by over 95% prior to any process automation. Through business rule changes reduced staff by 18 in one area of Operation. Interviewed and recommended permanent staff for the new process improvement organization. Trained and mentored new staff. Established measurement practices using the Balanced Scorecard and lead development of the overall business strategy framework. Designed processes for and built and trained an organization responsible for IT Resource Management for a large financial services company Developed processes for hiring and moving employees and metrics for tracking headcount change activity. Designed contractor processes for engaging, extending, converting and releasing contractors. Reduced the number of vendors from 80 to 9. Saved more than $10 million a year in contract labor costs. Managed the merger of two medium size insurance companies resulting in a billion dollar plus Property and Casualty Insurance Company based in the midwest. Defined the process for creating one product set from two and a single agency approach across the country. Managed all the policy, process and systems conversions. Created a program structure for the entire operation and the multiple project work streams. Approached the merger as requiring the best from both companies while looking at the market to see if combined products required further enhancements. Engaged the whole business in the undertaking. Energized the entire client and independent agent organizations for change. Created and delivered progress presentations for the agents, the management, departmental groups and the entire employee base of both companies. Directly supervised 20 client and consultant project managers. Built M&A Balanced Scorecard to track business benefits/costs of merger. Established and managed a quality improvement program for a medical products company that received a company warning letter from the FDA on a large subsidiary they had just acquired. Worked with hundreds of people from the acquired and acquiring company to improve all aspects of the quality system. Managed external project managers and employee team leads and updated the President and his staff monthly on progress. Assessed problems with a large hospital corporation in the midst of a turn-around and recommended course of action to the board to get financial/operational turn-around back on track. Implemented the CMM for a large property & casualty insurer with several thousand IT employees. Developed a comprehensive performance improvement plan for a large transportation & logistics company.


Cap Gemini America/Cap Gemini Ernst & Young, Indianapolis, IN

Cap Gemini, a global IT Services company with 45,000 professionals in 22 countries, acquired Ernst & Young Consulting’s 12,000 professionals and their body of intellectual capital to form CGEY in 1999, creating one of the largest IT Services companies in the world.


VP, Strategy, Measurement and Improvement, Indianapolis, IN

Built and managed (hands on) an organization that assisted both established companies and startups across the U.S. and Europe, with the development and implementation of IT improvement strategies. Established PMO structure for ongoing management. For CGEY, centralized training, proposals, client references and all intellectual capital in our knowledge base for use worldwide for improvement initiatives. Built internal, world-class, national practice for Cap Gemini that focused on strategy and improvement of IT processes and organizations. Assisted clients in all industries with IT effectiveness, professionalism and value for the dollar spent on IT investments; utilized the PMO structure and the Balanced Scorecard for ongoing tracking of performance.


Manager, Process Reengineering and IT Effectiveness AT&T/Ameritech Corporation, Indianapolis, IN

Managed teams in five States responsible for advanced software development, software tool acquisition, internal consulting, training and change management in support of over 2,000 software developers. Reduced development time for major projects by over 40% across the corporation. Created cross company/cross industry best practice sharing organization. Membership grew to over 60 companies. Introduced all new development/maintenance techniques and technologies. Institutionalized all new IT technologies across the base of 2,000 internal developers and several hundred contractors. Use of these standard tools and processes resulted in significant simplification of the software environment and millions of dollars of savings in software and training costs. Introduced and managed quality assurance, data administration and life cycle initiatives. Computer operator, programmer, analyst, senior analyst, personnel subsystems specialist. Built the company’s first online real time system, completed on schedule saving the company $500,000 annually.

Root Cause Analysis Of Skyrocketing Error Rates In Processing Mutual Fund Transactions
Building A Skills Database
Connected Program Of Change

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Peter Habicht, Lead Consultant
Peter specializes in welding and metallurgical engineer with 40 years industry experience in commercial nuclear power plant construction.


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