Call Center Management Expert Consultant Resume
{/sliders}
Resume of MEM, Ph.D. Consultant
{/sliders}

  • Call Center
  • Education
  • Legal
  • Financial
  • Tourism

This expert has a Ph.D. in Geography, Political Science, and Economics from the University of Cincinnati.

This expert received a M.S. and B.A. in Geography and History from Texas A&M University.

Call Center Management Expert Consultant Resume

This expert specializes in call center management, strategic research, leadership, and execution of customer service in the call center industry.

This associate lists numerous publications on the call center industry addressing key skills and techniques in assessing and implementing effective management practices to maximize human and capital resources. An on-going goal is to help call center managers evaluate their current status, implement cost-effective changes, and measure results of their changes to ensure a culture of accountability within the call center.

This associate also offers expertise relative to organizational culture, business and economics research, tourism research, and thermogeopolitics. This expert is highly skilled and knowledgeable regarding national security studies, rural development, global policy and development, and virtual learning and virtual communities. Other areas of specific emphasis are call center outsourcing, technology policy and development, national and international marketing, and more.

Consultant, Kevin Kennedy Associates, Inc.

Providing expertise in call center management, call center research, call center industry consulting, customer service operations, forensic investigation and analysis, expert witness testimony, and related expertise to a wide variety of clients.

 

Director, call center organization

Created marketing plan and strategic partnerships for revenue generation. Increased membership by 70% over eight months in founding membership year. Published quarterly strategic state of the industry reports and newsletter. Launched call center conference-successful in net revenue.

 

Director, Call Center Research Lab, major university

Led research teams’ efforts in national strategic call center data collection and analysis. Acquired funding for center operations and expansion, from zero to over $120,000 in operations in 1 year. Provided strategic planning for research growth and launch of call center demonstration site.

 

President, research consulting firm

Provided strategic planning, evaluation, and execution of call center/customer service operations. Provided expert witness testimony for call center cases. Measured performance to ensure return on investment in both cost and revenue centers.

 

Assistant Professor, Department of Political Science, International Development & International Affairs, major university

Co-led the technology policy and development team. Created and led three international overseas research trips to examine business and IT services (France, Ireland, and Belize).

 

Director, International Development Program, major university

Was responsible for growth of program by 500% in three years. Created and led national and international marketing efforts. Increased revenue by 50% to $1 million per year. Created research teams to focus efforts into core competencies to improve program production.

 

Interim Director, Center for Community and Economic Development, major university

Assistant Professor, Department of Economic Development, major university

Author of numerous articles and reports focusing on the call center industry, and many research presentations on the customer service and the call center industry.

Numerous publications related to call centers, the call center industry, call center research, organizational culture, business and economics research, tourism research, thermogeopolitics, national security studies, rural development, global policy and development, virtual learning and virtual communities, call center outsourcing, technology policy and development, national and international marketing, and more.

Let us quickly locate the best and most qualified expert or expertise you need.

800-700-4944

Full Name*
Please fill in the required field.

Email*
Please fill in the required field.

Phone*
Please fill in the required field.

Company
Please fill in the required field.

Client Need
Please fill in the required field.

Invalid Input

FEATURED CONSULTANT

Peter Habicht, Lead Consultant
Peter specializes in welding and metallurgical engineer with 40 years industry experience in commercial nuclear power plant construction.

CONSULTING OPPORTUNITIES

  • Poly(methylmethacrylate) Manufacturing Operations / Processes Consultants
  • Cell Phone Technologies Expert

RAPID RESPONSE

Our Business Model
At Kevin Kennedy Associates, we’ve revolutionized the consulting business by streamlining the way our clients interact with experts.